Thank you for visiting the Community space, @tlglazing. I'm here to lend a hand with your issue regarding CIS submissions in QuickBooks Online (QBO).
To get rid of this problem, let's perform a few browser troubleshooting solutions to get the missing option back in QBO.
I suggest performing the steps through a private/incognito window. The private window will not save any history, making it a good place to identify browser problems. To save you time, use either of these keyboard shortcuts:
Have you tried clearing the cache or using other supported browsers? The private window will not save any history, making it a good place to identify browser problems. To start incognito mode, use these keyboard shortcuts:
If you're able to see the missing tab using a private browser, go back to your regular browser and clear its cache. Clearing the cache or cookies is the best way to get a clean slate for your browser. Otherwise, using other supported browsers can be a good alternative too.
However, if the issue persists, I recommend reaching out to QuickBooks Online Support to report this issue. They have the tool to securely look into your account and analyze why you're unable to view the tab for submitting the CIS.
To learn more about the CIS and how the CIS submission works in QBO, please check out these articles:
If you have any clarifications or need help with other QuickBooks tasks, you're always welcome to get back on this thread. Have a great day ahead!
When you first access a change request and work with these related lists, you can identify CIs across CI classes using configuration class. You can change the configuration class manually to filter the list and narrow the selection of CIs. For example, to filter for Linux servers only, select Linux Servers as the Configuration Class.