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joylamsihk
Level 1

While input invoice, the messages "Error Loading" and "An unexpected erro occured while accessing or saving your data." Pop up and we fail to input any invoice entry.

 
2 Comments 2
SophiaAnnL
Moderator

While input invoice, the messages "Error Loading" and "An unexpected erro occured while accessing or saving your data." Pop up and we fail to input any invoice entry.

These errors are already escalated to our Technical Team, joylamsihk.

 

We are currently testing a fix for you. Once this solution becomes available, we will let you know through email. To receive an update, please give us a call. We'll add your company details to the list of the affected users. This way, you'll be notified when we roll out the permanent fix.

 

Here's how to get our contact number:

  1. Go to this link https://help.quickbooks.intuit.com/en_US/contact.
  2. Select QuickBooks Online.
  3. Click the Running your business in QuickBooks topic.
  4. Select the Invoicing sub-topic.
  5. Scroll down and click the Get Phone Number button.

I appreciate your patience on this. Please let me know if there's anything else you need.

krabago
Level 1

While input invoice, the messages "Error Loading" and "An unexpected erro occured while accessing or saving your data." Pop up and we fail to input any invoice entry.

Same problem - when first opening the app, or first trying to go to an invoice. Have to restart the app to make it work. 

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