Hi there, @Bethany. Thank you for sharing your concern on the QuickBooks Community page.
To better assist you with your concern, can you share more details about the error message? Can you tell us exactly where you got the error when using QuickBooks Workforce? This way, I can provide you with the right troubleshooting steps to help fix your concern.
Any additional information would be much appreciated. Please add your details to this thread so I can get back to you. Have a good one.