Welcome to our community, @Ashleigh. I completely understand how challenging it can be to encounter that error, especially when you're accustomed to a routine with your vendor bills. Don't worry; we'll troubleshoot your browser to identify the cause of this unusual behavior. I will also provide recommendations to ensure a smooth resolution, allowing you to complete your tasks with ease.
First, go ahead and open your QBO account in a private or incognito window. This helps with any pesky issues caused by cached data. Here are the quick shortcut keys for the different browsers you can use:
- Firefox or Microsoft Edge: Press Ctrl + Shift + P
- Chrome: Press Ctrl + Shift + N
- Safari: Press Command + Shift + N
If everything works smoothly in the private window, hop back to your usual browser. Just to keep things running neatly, clear your browser's cache. If you’re still having trouble, trying a different compatible browser could also do the trick.
If the problem still lingers, I recommend reaching out to our Customer Care Support team to investigate this issue further. Here's how:
- Open up the Help (?) panel in your QBO account.
- Proceed to the Search section and enter the keyword of your concern
- Click on Contact Us.
- You can choose to Get a Callback or Chat with a live expert.
Additionally, QuickBooks Live Bookkeeping offers you the flexibility to choose what level of support best fits your needs, whether you seek expert guidance to enhance your understanding of your financials or personalized assistance that keeps your records accurate and up to date. If you want to learn more about this tool, schedule a free consultation by clicking this link: https://intuit.me/4fYPeFd
Please remember that you are always welcome to return to our forum whenever you have additional questions about processing your vendor bills. Our dedicated team is not only here to assist you but also to ensure that you find the right solutions tailored to your needs. Until then, have a lovely day.
