Why are Audit Log Entries completely blank after clicking on "View" on an entry? Is it normal for the entire entry to disapear? with no user? with no date?

Hi there, @cocoasrider.

The user who made the changes is no longer active on the account, as their access has been removed. However, the audit log is designed to serve as a permanent and unalterable record of all activities. Entries related to that user should still be fully accessible, detailing their actions and noting that the user’s account has been deleted.

Since your audit log entries are appearing blank, I recommend contacting our live support team. They have the necessary tools to securely access your account, investigate the root cause of this issue, and assist you in resolving it.

Here's how:

1. Log in to your QuickBooks Online (QBO) account.
2. Navigate to the Help menu.
3. Select the Search option and type contact support.
4. Hit the Contact Us tab at the bottom.
5. Enter the question, keyword, or topic you need help with.
6. Follow the prompts, then choose a way to connect with us.

Our support team is available from Monday to Friday, 9:00 AM TO 8:00 PM ET. 

To learn more about using the Audit log in QBO, please refer to this article: Use the audit log in QuickBooks Online.

For further assistance, please reply to the forum.

I have spent countless hours with support from multiple experts. They have all been baffled at not only my restriction to the audit log, but more so even their own. I have screen shared with all of them. And when I tell them the of a very complex, but very true case of identity theft and account take over, I then giver them \information to check on their end. Once they see communication with the office of the president, they then realize what I am complaining about is very true, very accurate, and they are unable to help. If you think this to not be the case, then please, by all means, help me. Otherwise all my time spent trying to unravel the anomalies in my bank accounts, the fraudulent checks  ($82.000 worth) I cannot dispute, because the bank "lost my signature card" ( yet i have the original), all this nightmare will go back to  never being resolved. I worked very very hard to uncover what I have so far. Trust me when I say this is extremely involved and very multi faceted. Done by extremely tech savvy individuals. Never the less, its very real, very true, and very scary. I had hope for some help from Intuit, but after waiting over 7   months for fraud eco team, I got nothing. Except for access to a complicated application  that has been linked to my bank accounts for over 7 years. I'm told its called embezzlement through diversion of assets.