Why can't i get a chat for help

The support hours are important when contacting our live support team, @jokula.

You can get in touch with our live support team during the following hours to ensure someone is available to assist you:

For QuickBooks Online Solopreneur, Simple Start, Essentials, and Plus:

• Monday-Friday: 6 AM to 6 PM PT
• Saturday: 6 AM to 3 PM PT

Meanwhile, QuickBooks Online Advanced support is available anytime, any day.

Here are the exact steps you can follow to receive support:

1. Log in to your QuickBooks Online account.
2. Click the Help button.
3. In the QuickBooks Assistance chat box, select Talk to a Human or tap the Contact Us button at the bottom.
4. Type your reason for contacting us in the What can we help you with? box and click Continue.
5. From there, choose to Chat with us.

I would be grateful if you could express your concerns here in the Community so that we can assist you. Just refrain from adding confidential information to protect your business entity.

Feel free to reply to this thread so we can assist you and provide an immediate resolution. Have a good one!