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kim269
Level 1

Why can't I review all payments now? My dashboard changed at the beginning of the month and now, all I see are "deposits" which do not include all of the payments.

Where did the option to view all payments go?

4 Comments 4
FateCandylaneT
QuickBooks Team

Why can't I review all payments now? My dashboard changed at the beginning of the month and now, all I see are "deposits" which do not include all of the payments.

Let’s ensure you’re on the right page to view all payment transactions in your account, kim269.

 

Beforehand, may I know which specific part of QuickBooks you were referring to? Any additional details would be much appreciated.

 

If you were referring to the QuickBooks payouts (Deposits) dashboard or tab from the Sales & Get Paid dropdown, this section only displays all the deposited entries from your third-party applications. As a result, any other payments processed won’t appear on this page.

 

To show or review all the payments made into your account, you’ll have to navigate to the Sales Transactions page and set the filter Type to All Transactions. I’ve included a screenshot for reference.

 

 

For any additional inputs, feel free to reply in the comments below.

kim269
Level 1

Why can't I review all payments now? My dashboard changed at the beginning of the month and now, all I see are "deposits" which do not include all of the payments.

Oh my goodness, thank you!   

 

I tried everything I could think of to get just a clean payment report (with all of the payments, not just electronic).  

kim269
Level 1

Why can't I review all payments now? My dashboard changed at the beginning of the month and now, all I see are "deposits" which do not include all of the payments.

Oh my goodness, thank you!

 

After the "payments" option turned into "deposits" - I could not figure out how to get a clean all payments report.  I've tried for days!  Thanks again.

Candice C
QuickBooks Team

Why can't I review all payments now? My dashboard changed at the beginning of the month and now, all I see are "deposits" which do not include all of the payments.

Good morning, @kim269

 

I'm glad my colleague was able to provide you with steps to help resolve your issue. 

 

If you have any other questions, don't hesitate to reach out! 

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