To better assist you, Gale. Did mean by "can't save a partial payment" you cannot schedule a partial payment or you cannot record a partial payment in bill pay? Were there any error messages displayed when you encountered the issue?
In the meantime, let's see if the problem is with your browser. Regular browsers can act up with QuickBooks when there's too much-saved data. Try using a private browser window to access your account and bill pay, as it can help create a cleaner connection to QuickBooks by avoiding old cached data.
These are the keyboard shortcuts:
- For Google Chrome browser: Ctrl + Shift + N
- For Mozilla Firefox browser: Ctrl + Shift + P
- For Safari browser: Command + Shift + N
If you can access your Bill Pay while using an incognito window, kindly return to your regular browser and clear its cache to restore optimal functionality.
You can consider switching to a different supported browser as an alternative.
Once you've completed the browser troubleshooting, you can try again to schedule a partial payment again.
Here's how:
- Log in to your QuickBooks Online.
- Click on Expenses, then select Bills.
- Choose Schedule Payment for the bill(s) you want to pay.
- Input the payment amount you wish to make.
After doing the necessary troubleshooting steps, but still issue persists. You can contact our Live support team for further assistance.
To learn more about using QuickBooks Bill Pay for QuickBooks Online (QBO), please refer to this article: Learn about QuickBooks Bill Pay.
Additionally, you have the capability to monitor and manage unpaid bills, as well as schedule and confirm payments for efficient financial management: Review and Manage Bills.
If you still have additional concerns about using Bill Pay in QBO, please don't hesitate to come back to this thread. We'll assist you right away.
