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J. B. Mercer
Level 1

Why can't I upload logo to QBO? When upload is complete and save is selected nothing happens. Help!

 
1 Comment
JenoP
QuickBooks Team

Why can't I upload logo to QBO? When upload is complete and save is selected nothing happens. Help!

Hi there, J. B. Mercer.

 

Let's check a few things to make sure the logo is saved successfully. First, your logo must meet the following requirements before uploading it to QuickBooks Online:

 

  • Supported file types are. gif, .bmp, .png, .jpg, .jpe, or .jpeg.
  • Your file should be smaller than 1 MB.
  • Have a bit depth (or colour depth) of 24-bits or less.
  • Use the standard RGB colour space (RGB).
  • The shape of the logo should also be square, instead of a rectangle.

Second, open the logo with Paint (or Preview on Mac) and re-save it as a .jpg file using a different file name. Once saved, upload the logo one more time. 

 

Lastly, you also need to make sure that it's not hidden in your invoice templates. Here's how:

 

  1. Go to the Gear icon and click Custom Form Styles.
  2.  Click Edit beside the template for invoice.
  3. Under the Design tab, click Make logo edits.
  4. Select Show logo, then click Done.

Keep me posted if you have other questions. I'll get back here to help you again. 

logo 1.PNG

 

logo 2.PNG

 

logo.PNG

 

 

 

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