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UserID123
Level 2

Why can't users turn off Inuit's incessant and unsolicited in-app sales pitches?

This is more of a rant than a question - but I hope someone in a position of authority at Intuit takes notice.
The in-app sale pitches for cross-selling and up-selling Inuit products in QBO is out of control. Every day they send multiple messages in various ways in my instance of QBO. Product features, loans, consulting pitches, it's non-stop. 

Most of these are interruption - interstitials - designed to break your attention from the task at hand and demand you pay attention to whatever they are selling. It's disruptive and rude and there's no way to turn it off. I'm not paying to be pitched constantly - I'm paying for a product - one with very aggressive annual price hikes I might add. 

Please stop the insanity. Make it stop. Stop harassing your customers, Intuit. You are hurting your brand an reputation. I am at my wit's end with this!

 

Subscribing to your service does not entitle you to harass me for more money every day and multiple times a day. Wake up!

1 Comment 1
BigRedConsulting
Community Champion

Why can't users turn off Inuit's incessant and unsolicited in-app sales pitches?

Because Intuit can measure how much money they're making of those unsolicited in-app sales pitches.

 

They can't really measure how much money they're losing from making their customer angry, so they don't care. Not sure if they would in any case.

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