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favtreasurer
Level 1

Why can’t we update our payment information? It keeps giving us an error message -81819 when I try to tell it to use the updated debit card info I saved to our account.

Also it’s not allowing me to use a bank transfer or PayPal as a payment method. When you go to add a new payment method, those options are visible but you can’t select either.
1 Comment 1
Adrian_A
Moderator

Why can’t we update our payment information? It keeps giving us an error message -81819 when I try to tell it to use the updated debit card info I saved to our account.

Hello there, favtreasurer.

 

Let's run some steps to identify why you're unable to update the payment information and unable to select bank transfer or PayPal as a payment method.

 

There are instances issues like this persist when the browser you use has cache-related concerns. That said, update your payment information on a private window.

 

This window does not store any browsing history, thus, helping it load faster without error. You can use these keyboard keys to open one:

 

  • For Google Chrome: Ctrl Shift N
  • For Mozilla Firefox: Ctrl Shift P
  • For Microsoft Edge: Ctrl Shift P
  • For Safari: Shift N

 

If it works, you may continue on a regular browser and clear the cache.

 

You can also switch to a different browser like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.

 

I've also added this reference as your guide when updating payment information: Update payment method for QuickBooks Online subscription.

 

Keep me posted when things arise. I'll ensure to get back to you the soonest.

 

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