Hello there, favtreasurer.
Let's run some steps to identify why you're unable to update the payment information and unable to select bank transfer or PayPal as a payment method.
There are instances issues like this persist when the browser you use has cache-related concerns. That said, update your payment information on a private window.
This window does not store any browsing history, thus, helping it load faster without error. You can use these keyboard keys to open one:
- For Google Chrome: Ctrl + Shift + N
- For Mozilla Firefox: Ctrl + Shift + P
- For Microsoft Edge: Ctrl + Shift + P
- For Safari: ⌘+ Shift + N
If it works, you may continue on a regular browser and clear the cache.
You can also switch to a different browser like Google Chrome, Mozilla Firefox, Safari, or Microsoft Edge.
I've also added this reference as your guide when updating payment information: Update payment method for QuickBooks Online subscription.
Keep me posted when things arise. I'll ensure to get back to you the soonest.
