I appreciate you for bringing this to our attention, Crystal31. This problem can caused by compatibility issues between your browser and operating system, which can impact QuickBooks' performance. I tested accessing these dropdown lists in my QuickBooks Online account and was able to open them successfully.
Let's troubleshoot your QuickBooks Online account by clearing the cache to delete the temporarily stored files and browsing history. Also, ensure you're using supported, up-to-date browsers to rule out any potential browser-related issues.
You can refer to this link to receive real-time alerts and check the current status of online services for QuickBooks forward: QuickBooks Status Page.
Please leave us a response if you have other questions or concerns.
