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TomFC
Level 2

Why do I have pop up ads

Why do I get pop up ads for a pay-service that I have all media and marketing preferences turned off!!! This is aggravating and intrusive!
5 Comments 5
Candice C
QuickBooks Team

Why do I have pop up ads

Good afternoon, @TomFC

 

I appreciate you coming to the Community with your concern. This isn't the impression I want to leave you with. 

 

The pop-up notifications are designed to suggest and guide you on how to improve your QuickBooks experience. I understand that the ads may affect your navigation. However, the option to disable them permanently is currently unavailable.

 

You can disregard them by clicking the X icon or the No, thanks! button. This way, QBO will turn off the ads and remember your choice. Thus, the pop-up won't show up again.

 

If you‘re talking about marketing advertisements that pop-up and other forms of ads on Chrome, you can check out this article for a more detailed instruction. This includes related resources to block certain ads.

 

I hope this helps. I'm only a post away if you need me. Take care! 

BigRedConsulting
Community Champion

Why do I have pop up ads

RE: Why do I get pop up ads for a pay-service that I have all media and marketing preferences turned off!!! 

 

Intuit is a marketing company, not really a software company. They do this because they want to sell you stuff. They don't care if you don't want that stuff.

 

TomFC
Level 2

Why do I have pop up ads

More generic garbage like free to play games on facebook. Its also pop ups in the QBO software not outside pop up ads. IT IS INTUIT shoving more of their trash products down our throats.

Long time user 1962
Level 1

Why do I have pop up ads

I'm calling Bull Sh%t on the QBs money grabbing Monopoly! Pop-up ads off on preferences. Tried pausing the updates.  The "try online version" ads keep coming up. Tech support said repeatedly they would only help with a tech support subscription.

Let's start a class action suit against Intuit for taking over our screen. Most of us paid for updated versions for 20+ years only so we could continue to email invoices. I don't need or want the on line version -  STOP YOUR ABUSIVE POP-ADS NOW!

MaryGraceS
Moderator

Why do I have pop up ads

I understand where you're coming from and do know the frustration of unwanted ads.

 

I'll be sure to share this feedback with our Product team so that they are aware of the impact you're having right now.

 

In the meantime, I highly recommend sharing your thoughts using the Feedback feature in the product. Here's how:

 

  1. Go to the Gear icon at the top.
  2. Select Feedback.
  3. Enter your comments or product suggestions. 
  4. Then select Next to submit feedback.

 

This feedback goes directly to our development team and is a big part of future updates.

 

If there's anything else I can do for you, feel free to reach back out. I'm here to help. Have a great day.

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