Why do the drop downs for customer name on receiving payments no longer sort in alphabetic order????

I don't know but if you look it is also showing vendors not just customers

Hey there, @ShawnDyer and @denisek. 

Thanks for stopping by the Community with your question. 

To clarify, is this happening on other forms like invoices and also bills? 

In the meantime, I recommend clearing your browser's cache and cookies to ensure this isn't a browser issue. 

I'll be waiting for your response! 

Happens on other drop downs also (Vendor names when writing a check).  Nothing different after clearing browser.  I can almost guarantee that this was due to an update that Quickbooks did without testing fully afterwards.  Stuff like this happens regularly and I am finding this software to be less user friendly all the time and I have to spend more time working around Quickbooks than ever before.  Another example of this occurred roughly a month ago where I can no longer turn estimates into invoices with going through the step of "approving" them first.

Happens in other drop downs (Vendor name when writing a check)

No change after clearing browser.

Seems like another update that was done without proper testing.  The amount of time I spend in QB grows all the time due to issues like this.  Similar thing happened a month ago where you can no longer turn estimates into invoices without going through an "approval" step now.

clearing cache didn't work, it is happening in all dropdown menu's, Invoices, bills etc.

@Candice C 

Yep, happening for me too.  It's also doing it in the QB Online test drive.  

Same thing here. 

Hello everyone! I'll share information relating to the issue you are having about the drop downs for customer names on receiving payments no longer sorted in alphabetic order.

We currently have an open investigation (INV-96947) into this concern. For now, it is best to contact our QuickBooks Online Support Team so they can include you in the list of affected users. This way, they will be able to notify you as soon as any solution is available.

To speak with one of our experts from QuickBooks Online Support. Please follow the steps below to contact support:

1. Sign into your QuickBooks Online company. Select Help (?).

2. Choose either tab: Assistant or Talk to a Human.

3. Search or click Contact Us.

4. Start a chat with a support expert.

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays, 6 AM to 3 PM PT.

I'm including these articles you may find helpful in the future while working on a task in QuickBooks Online:

• Enter and manage expenses in QuickBooks Online.
• Manage billing, payment, and subscription info in QuickBooks Online.

Your patience on the matter is well appreciated. Our engineers are working hard to find the best solution. If you have further questions about the features available in QBO, drop a comment below, and I will answer them in any possible way. That's it for now. Have a good one!