Why does an expense that is marked as billable for a certain customer, and shows up as un-billed activity, not create a non zero account balance?

Hello there, @drewschu.

Thank you for posting here in the Community and providing some details. I can share some insights on how the unbilled activity transactions are generated.

Unbilled activities are check or expense transactions that are not created as invoice yet in QBO. When creating a billable expense, make sure to link it on the invoice.

Here's what you need to do remove it from the queue:

1. On the Action column, click Start invoice.
2. On the Invoice window, click Save.

Creating a billable expense will only affect the Vendor's side. It's a non-posting transaction to Customer's balance until it is applied to an invoice.

For more details, please check this article: Enter billable expenses.

That's it. I'm still here to help you further if you have additional questions. Just add a comment below. Wishing you all the best!

Alright, that makes sense that it is a non-posting transaction until it is billed to customer.

However, that still does not explain why in the linked image, it shows $0 unbilled activity, but the line item shows unbilled amount of non-zero.

Can you help me understand that, please?

Thanks,

Drew

I understand that it's a non-posting transaction until billed - thanks that helps!

However, why does it show $0 unbilled total, but the unbilled amount on the line item level shows a non zero amount?

Thanks for your help!

Hello again, @drewschu.

I appreciate you coming back to us for additional support. Allow me to join this thread and clear this up for you.

The Unbilled Activity tab shows the transactions for the last 365 days. This will show $0 unbilled total when you have created the billable transaction with a future date.

To verify this, you can open the transaction and check the date.

Once verified, you can update the date if necessary. That should be enough information to keep you going today, drewschu. 

Let me know if there's anything else you need or you have more questions. I'm still here to help you further. Have a great day!