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KyleTIngle
Level 1

Why does Quickbooks hate its Desktop customers?

It seems like Quickbooks does everything to harm Desktop customers in order to push online.  The online reporting sucks and clients hate it, feeling forced to use a product inferior to the Desktop.

 

Even something as voiding a Form 1099-NEC (change in EIN) seems impossible with no answers found in the Community.

 

A couple have switched to Xero as Intuit became too bloated and expensive.

 

It appears Quickbooks just hates and will not support properly the Desktop product.

2 Comments 2
OliverNoah725
Level 3

Why does Quickbooks hate its Desktop customers?

Hey @KyleTIngle ,

 

I hear your frustration, and you’re definitely not alone in feeling this way. Over the past few years, QuickBooks has been pushing more toward cloud-based solutions, and it’s left many loyal Desktop users feeling like they’re being forced into something they don’t want or need.

 

If you’re dealing with price hikes, forced subscription models, or discontinued features, it’s understandable why it feels like QuickBooks isn’t prioritizing Desktop users. While the company is shifting focus to QuickBooks Online, Desktop is still very much in play—though it does seem like they’re making it harder to justify staying.

 

That said, let’s figure out how to make things work for you. Could you share a bit more about what specific issues you're facing? Are you struggling with cost, feature changes, or something else? Depending on what’s frustrating you most, there may be ways to:

 

Stick with Desktop while minimizing costs (e.g., finding resellers with discounts or alternative licensing options).

Transition smoothly if you have to move to Online, with tips to make it less painful.

Explore alternatives that might suit your needs better.

 

Let me know what’s bugging you most, and I’ll do my best to help you find the best way forward!

KyleTIngle
Level 1

Why does Quickbooks hate its Desktop customers?

Something that should be simple - Printing Voided Form 1099-NEC.  Client put SSN instead of EIN in client data.  Need voided Form 1099-NEC with SSN to go with corrected Form 1099-NEC with EIN.

 

In ONLINE, there is no possible way to print a Form 1099-NEC on the government forms.  The software apparently has no alignment capability as Desktop has.  We had to dig out an old typewriter to print the forms.

 

It just seems Quickbooks hates its users.

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