Let's work together to fix this, themyrmaids.
First off, could you please specify which app you're referring to? This will help us provide a more accurate resolution. If you are referring to the QuickBooks Self-Employed app, let's refresh the app data as cached data may cause freezing or other system hiccups.
If you're using an Android device, here's how:
- Go to your device's Settings.
- Navigate to Applications or Application Manager.
- Select the QuickBooks Solopreneur app from the list.
- Tap on Storage, then Clear Data.
For iOs devices, here's how:
- Navigate to your device's Settings.
- Go to General, then iPhone Storage.
- Choose the QuickBooks Solopreneur app from the list.
- Tap the Offload app option.
If the issue persists after refreshing the app, I advise uninstalling and reinstalling it to get the latest version, which could help restore the default settings of the application.
Here's an article about mileage tracking for detailed information: Automatically track mileage in QuickBooks Self-Employed.
Also, you can visit this article for your future reference: Learn how QuickBooks Self-Employed calculates mileage deductions.
Let us know if you have other concerns, the Community is always here to help.