I'll provide some details about your billing subscription rates matt216.
There are possible reasons for your subscription to go up.
- You are currently using Payroll.
- It could be that sales tax is added to the base subscription price.
- You had promotional discounts that have expired, so you are now being billed the regular price for your subscription.
- You recently upgraded from Simple Start to Essentials, or from Essentials to Plus.
You'll want to review detailed information on your subscription rates, To do this, follow the steps below:
- Go to the Gear or Settings ⚙ icon, then select Account and settings.
- Select Billing & subscription.
However, if the rate isn't justifiable for the increase, I recommend reaching out to our support team so they can check what are your charges. Also, they have the tools to pull up your account in a secure environment:
- Click the (?) Help icon and enter Talk to a human (then type it again when prompted).
- When asked by the bot, enter your concern".
- Select I still need a human, then proceed with Contact us or Get help from a human.
- Choose either Chat or Callback.
For you to understand more about the rates and charges, I've included this article for reference: How To Understand Your Subscription Rates And Charges. Also, to give you a clearer picture of your business. check out this article for your guide: Get Started With Class Tracking In QuickBooks Online.
Keep in touch if there's anything that you want us to help with. Remember, if you need anything else, we're here to assist you.
