Why is help via Chat or call back not working? I'm logged in, have tried for 3 weeks. I get no response.

bktalks2u · ‎April 05, 2021

Virtually impossible to get help. Never got a call, chat window never starts.

AbegailS_ · ‎April 05, 2021

I want you to know that helping you is our priority, bktalks2u.

You can tell us your concern and we will assist you. Can you give us a summary description of the help that you need?

A possibility of a browser issue is preventing you from doing this.

Let's perform some basic troubleshooting steps. First, let's access your account via a private or incognito browser. Here's how:

If it works, then we'll have to clear your browser's cache to optimize the performance of your browser.

Then try to reach out QuickBooks Online Support again.

I'm always here to help, don't hesitate to comment! Have a great day!

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