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Why is invoice number not coming up on actual invoice or at top of the body of the email text. What should I do?

The invoice number is correct on screen and in email subject line but is not on actual invoice.
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Best answer July 15, 2020

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Moderator

Why is invoice number not coming up on actual invoice or at top of the body of the email text. What should I do?

Good day, AliG.

 

I'm here to help ensure your transaction number will show on the actual invoice via QuickBooks Online.

 

To show the number on the actual invoice, you need to ensure that the Form numbers option on your template is selected.

 

Here's how:

 

  1. Click the Gear icon at the upper right corner and choose Custom form styles.
  2. Locate the invoice template you're using and click Edit.
  3. Go to the Content tab.
  4. Click the upper part of the template or the Header.
  5. Select the Form numbers.
  6. Hit Done.

Once saved, you should be able to see the number on the actual invoice. 

 

In case you need help with utilizing your sales forms templates in QuickBooks Online as well as on what other information you can add, you can go through the resources below:

 

Customize invoices, estimates, and sales receipts in QuickBooks Online

Add, customize, or remove logos on sales forms

 

Please know that the Community is always here to help if you have any other concerns. Have a good one!

View solution in original post

2 Comments
Highlighted
Moderator

Why is invoice number not coming up on actual invoice or at top of the body of the email text. What should I do?

Good day, AliG.

 

I'm here to help ensure your transaction number will show on the actual invoice via QuickBooks Online.

 

To show the number on the actual invoice, you need to ensure that the Form numbers option on your template is selected.

 

Here's how:

 

  1. Click the Gear icon at the upper right corner and choose Custom form styles.
  2. Locate the invoice template you're using and click Edit.
  3. Go to the Content tab.
  4. Click the upper part of the template or the Header.
  5. Select the Form numbers.
  6. Hit Done.

Once saved, you should be able to see the number on the actual invoice. 

 

In case you need help with utilizing your sales forms templates in QuickBooks Online as well as on what other information you can add, you can go through the resources below:

 

Customize invoices, estimates, and sales receipts in QuickBooks Online

Add, customize, or remove logos on sales forms

 

Please know that the Community is always here to help if you have any other concerns. Have a good one!

View solution in original post

Highlighted
Level 1

Why is invoice number not coming up on actual invoice or at top of the body of the email text. What should I do?

Hi RoseMajorieA

 

Thank you for your reply.   While going through the steps you suggested I had the right box ticked.  However I realised that the actual problem was that the wrong form was the default invoice form.   I've changed the default to the correct form and the invoice number is now coming up.

 

Very grateful for your expertise.

Alison

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