Let us share some information on why your account is showing suspended in QuickBooks Online (QBO), rickysuell80. We'll be here to help ensure you'll be able to reactivate your subscription.
It could be your monthly subscription payment was not processed successfully. This is why your account shows suspended in the program. Do not worry; we can reactivate your subscription anytime by updating your payment details. Here's how:
- Go to the Gear icon ⚙ on the top menu.
- Under Your Company, select Account and settings.
- Go to Billing & subscription, then tap Resubscribe.
- Choose the appropriate payment method and enter the updated payment and billing information.
- Click Resubscribe.
Once done, ensure to double-check if the payment details are correct so the payment will go through. You have to use the same payment method and billing frequency you had on your previous subscription to resubscribe. Then, you can switch to a different payment method and billing frequency after resubscribing. You can check out this article for more details about reactivating your account: Resubscribe to or reactivate QuickBooks Online.
You can refer to this article as a reference to guide you in managing your subscription, updating the card on file, or viewing your billing history in QBO: Manage billing, payment, and subscription info in QuickBooks Online.
Moreover, visit this article to get more details about Intuit charges to your credit card or bank account: Understand Intuit charges on your credit card or bank statement.
Don't hesitate to reply to me or drop by the Community again if you need more help with managing your QBO account or any QuickBooks-related concerns. The Community is always ready to offer guidance and support, rickysuell80.
