Why is my mileage not tracking? It’s completely random on when it will and won’t track. just looked and I am now missing hundreds of miles from the past month.

Background application restrictions and connectivity issues are some of the reasons why you've been missing mileage tracking over the past few months, diamondsforkings. I’d like to offer some insight and troubleshooting steps to help you get back on track.

When using the QuickBooks Online mobile app to track mileage, it should automatically record your trips. However, several factors can interfere with this functionality. This includes weak cellular or GPS signals during trips, settings like Low Power Mode or Battery Saver that can restrict background activity, outdated apps, and software bugs that can also affect overall performance.

In order to fix this, we can perform some basic troubleshooting steps if you're using an Android device.

Here are some steps that you can follow below:

Check Location Settings

1. Go to Settings on your device.
2. Select Apps and find QuickBooks.
3. Enable permissions for background activity.

Adjust Permissions

1. Go to your device's Settings.
2. Depending on your device, select Application Manager or APPS.
3. Find the QuickBooks mobile app.
4. Select Mobile Data.
5. Turn on the settings Allow app while data saver on, Allow unrestricted data usage, and Allow background data usage.

However, if you're using an IOS device, I'd highly recommend contacting our QuickBooks Live Support Team. They have advanced tools that offer real-time assistance to identify the root cause of your issue.

Additionally, you can refer to this page for comprehensive details on resolving your missing mileage, as well as additional troubleshooting steps beyond those I have already discussed: Fix mileage tracking issues in the QuickBooks Online mobile app.

Lastly, please check this page to learn more about Schedule C categories and how to categorize them in QBO: Schedule C and expense categories in QuickBooks Solopreneur and QuickBooks Self-Employed.

We're dedicated to making your mileage tracker accurately recorded. Please feel free to revisit this thread for clarification on tracking your mileage trips or for any troubleshooting questions. We're always here to help.