Thanks for bringing this issue to our attention, jd. We can perform these troubleshooting steps to ensure you can continue managing your business effectively while using your mobile app.
Firstly, let’s clear your app’s cache. This process will refresh your app and remove outdated data, helping it run smoothly.
If you're on an iOS device, follow these steps:
- Open the Settings app, then go to General.
- Choose iPhone Storage and select the QuickBooks app.
- Tap Offload App to temporarily remove the app's data.
If you're using Android, here's how:
- Access your phone's Settings.
- Find and select the QBSE app.
- Tap on clear data or clear cache to clear temporary files.
After completing these steps, open your QuickBooks app to check if the missing data has been restored.
If the issue persists, I recommend uninstalling and reinstalling the app. This will ensure you’re using the latest app version and help recover the missing data on the menu.
For now, I recommend accessing your QuickBooks account using a web browser to continue managing your business operations.
The Community space is always available if you have other concerns or questions.
