Why is QB Checking suddenly missing from my QB iPhone app? It seems so finicky sometimes.

Thank you for bringing this to our attention and sharing your experience, moliwo. I’m here to help you troubleshoot and resolve this issue.

Since QuickBooks Checking is suddenly missing from your mobile app, I suggest signing out of the QuickBooks mobile app and then signing back in. This simple step can refresh the system and resolve minor glitches.

If it's still missing after logging back in, I recommend refreshing your app's data to remove any clogged or outdated information and ensure the app runs smoothly. 

Here's how:

1. Go to Settings and select General.
2. Choose iPhone Storage and locate the QuickBooks Online app.
3. Tap Offload App to free up storage without deleting your app's data and documents.

If refreshing the data doesn’t resolve the issue, try uninstalling and reinstalling the app.

Here's how:

1. Delete the QuickBooks app from your device.
2. Go to the App Store to download and reinstall the latest version.
3. Log back into your account with your credentials.

A fresh installation can help resolve performance issues by clearing corrupted files or errors and ensuring the app functions as expected.

If the issue persists, I recommend accessing your QuickBooks Online account through a web browser as an alternative. You can simply go to https://quickbooks.intuit.com and log in to check if QuickBooks Checking and other features appear correctly online.

Don't hesitate to reply to this post if you still have concerns related to QuickBooks. We're here to help.

Hi!

I’ve confirmed that it is simply missing. I’ve signed out and back in; uninstalled and reinstalled the app. Still no sign of the Checking option. I believe that it’s because of recent UI changes made by the developers. 

While you've already gone through troubleshooting steps like reinstalling the app and logging in and out, I recommend reaching out to our Live Support team through a web browser. The team can securely review your account details and further investigate, including any app specific performance issues you're experiencing. 

To contact them, here's how:

1. Navigate to the (?) Help button located in the top-right corner of your QuickBooks Online (QBO).
2. In the Search bar, enter Contact us. 
3. Scroll down and select Contact Us button, then follow the prompts.
4. Choose your preferred method of communication to reach out to them.

Please keep in mind the support hours to ensure you reach us during the available time frames. I've added this article for you: Get help with QuickBooks products and services.

If you have any additional questions or need help while using the app, feel free to let us know. We're here to assist you.

I have the same problem. I can no longer manage my QuickBooks checking account from the app even after following all the trouble shooting instructions posted here.

Your experience is important to us, and we appreciate you sharing it, @AB0116. Since you have already performed the troubleshooting steps outlined above and the issue persists, I recommend connecting with our live support team for further assistance.

As the Community is a public forum, working with the team allows them to securely investigate why QuickBooks Checking unexpectedly disappeared when logging into your QuickBooks mobile app, while ensuring your privacy remains protected throughout the process.

For steps on how to contact support, please refer to the information shared by my colleague, MariaSoledadG.

In the meantime, you can access your QuickBooks Checking account by logging in through your mobile web browser.

If there’s anything else we can help you with managing QuickBooks account, please feel free to let us know. The Community is always here to assist.

Yeah you morons removed the ability to access and manage our quckibioks checking accounts  in the app. There is no place to get to the checking account to initiate a funds transfer. Also the stupid app keeps demanding I reconnect my chase account though I’ve done it 6 different times. Fix it!!!!!!!!!

Hi there, Pc Joe.

We know how important it is to manage your QuickBooks Online (QBO) Checking account and keep your bank connection working smoothly. 

If you’re using a standalone QuickBooks Money app, those features are no longer available. The QBO mobile app does not support standalone QuickBooks Checking accounts for accessing and managing your account or initiating funds transfers.

Please try logging in through a web browser to access your QuickBooks Checking account and complete transfers.

As for the Chase reconnect issue, it’s likely happening because the mobile app can't maintain banking connections for standalone accounts. Once you switch to the web version, you should be able to reconnect Chase successfully and manage your transactions without repeated prompts.

If you have any questions, feel free to reply to this thread.

I’m using the QuickBooks online app, you know the one I’m paying $40/month for that has been broken with updates. The one I’m supposed to be able to use to run my business. To access my qb checking account and my qb loans. Fix it. Put it back the way it was. 

Are you saying that you removed the feture of managing my Quickbooks Checking account from the QuickBooks Online moble app? I just want this to be clear.

I found it under the lending Icon.