Why is support so unhelpful?

ShayWellness · ‎November 14, 2024

Every time I have attempted to contact support it is an absolute nightmare. Most of the time the first interaction is being informed that I'm not actually even talking to the right support team, even though it's exactly where I was directed to from their own platform. The first time I had to contact support they sent me to the other team, only for them claim that they weren't the right team either and just sent me back to the previous team I was talking to anyways. It feels ridiculous that a company that enables B2B work, has absolutely no B2B relations itself. My business moves all of our money through Intuit Quickbooks, yet we don't even have a point of contact, and that is not for a lack of trying. So when we, or one of our customers, has a problem with payments, then we are stuck speaking to a random chat representative who usually does absolutely nothing to help.

Chrea

Any specific concern?

GebelAlainaM

I sincerely wish I could enhance your support experience, ShayWellness. Your feedback is invaluable, and I assure you that we will communicate your experience to improve the quality of customer support we provide to you and all our users. We are committed to making your interactions with us smoother and more effective.

Additionally, to ensure that you receive prompt assistance, I recommend clicking on your Help icon and entering the specific concern you need help with from your QuickBooks account. This approach will connect you directly to the resources or team best equipped to address your issue swiftly.

Alternatively, you can also log in to your Merchant's account and go to the Support tab.

Furthermore, I've attached this article that you may find helpful regarding your concerns about QuickBooks Payments: QuickBooks Payments FAQ.

We would love to assist you here on the Community page as well. Please feel free to provide more details about your situation, and we will be here to offer comprehensive and timely assistance. Your satisfaction is our priority, and we are here to support you every step of the way.

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Why is support so unhelpful?

Why is support so unhelpful?

Why is support so unhelpful?

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