You'll need to contact our Customer Live Support team, Francesca.
This issue involves technical troubleshooting that is more effective when discussed directly with our Live Support team. Here's how you can contact them:
- Sign in to your account, then go to the Help menu.
- Tap on Contact Us from the Search tab.
- Enter a short description of your concern.
- Choose a way to connect with support.
I am adding this article as a reference for the best times you can contact us: Get help with QuickBooks products and services.
Let us know if you have more questions, and we are here ready to help.
