Will QB contact you by phone if your payment method declines?

We appreciate you for posting here in the Community, qtruck. Let me give you some information about Payments in QuickBooks Online (QBO).

If you're referring to your payment with your QBO subscription, you'll receive a confirmation through email.

However, if you're referring to a customer's payment, please know that you'll receive an email notification with a code that depends on the reason why it's rejected. To supply you with accurate information about this and how to fix it, you can check this article: Fix rejected ACH payments or fees in QuickBooks Payments.

Also, I'll add this article as a reference when you accept electronic payments for online invoices and in-person sales in QBO: Take and process payments in QBO with QBO Payments.

Feel free to reach out again here in the Community if you have additional payments-related concerns. We're here to assist you 24/7.

Thank you for joining this thread, Just_me.

The info you shared is exactly correct. QuickBooks agents will never contact users to receive payment for subscription. If a payment needs to be made to continue using your QuickBooks Online account, a notification will appear upon attempting to log in.

The following article provides info on how to identify suspicious activity, phishing scams, and potential fraud.

You're always welcome to ask about potential scams here in the Community as well. Please don't hesitate to reach back out if you have any other questions.