Let's perform some troubleshooting steps to help you resolve your issues, LisaSmithGift.
I suggest you try repairing QuickBooks and then open the data file in it. Please follow the steps mentioned below:
- Press the Windows key + R, to open Run dialog box.
- Type appwiz.cpl and click on OK.
- Look for the QuickBooks application from the list, right-click on it ,and select Repair.
- Follow the on-screen instructions to complete the repair process.
If repairing QuickBooks didn’t fix the issue, you can try opening a sample data file in QuickBooks and check if QuickBooks crashed. If QuickBooks didn’t crash while opening sample data file, I suspect that the data file that you are trying to open is causing the crash. Therefore, you can reach out to our support team so they can help you check what is happening.
Furthermore, you may also encounter issues like being unable to open your company file. You can use QuickBooks File Doctor to help you, I've added this article for your reference: Fix Company File and Network Issues With QuickBooks File Doctor.
Reach out to us if you have any other concerns with QuickBooks. We're always right here to help you anytime.
