Hello there, Tnslifka.
I'd like to verify if this only happens for a specific employee so I can give the correct steps in isolating the Workforce Security Questions in viewing W-2. It's possible that the browser-related issue caused the unusual response. To verify, you can let your employee view the form using a private browser. They can use these keyboard shortcuts to open one:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Shift + N
If it works, go back to a regular browser and clear its cache. Once a cache is piled up, it can be the reason for some unexpected issues on frequently visited sites such as Intuit. They also have the option to use a different browser like Google Chrome, Mozilla Firefox, Safari, or Internet Explorer.
You can check out this article for more details on how employees can view paychecks and W-2s in QuickBooks Workforce.
Let me know if you need anything else. Take care and have a great day!
