Writing Checks

It's good to see you here in the Community, @bkav21.

I'd love to help you with your issue regarding writing checks in QuickBooks Desktop. But can you please share with us the error you received? Any additional information would help us provide the best resolution to your issue.

The Community forum is always open to help you again if you have other concerns with QuickBooks. Have a good one.

I will try to explain the situation, hoping it makes sense. I am not an accountant and do not think like one. I previously was using Sage accounting and that info was converted into Quickbooks by someone other than me. Apparently when it was converted some payments made by Chase credit card in 2019 were classified as though they were checks written by a "Bank" with Chase listed as the "Bank" so that when I went back to look at the original entries a screen came up that is telling me those entries are incorrect and I am instructed to change the "Bank" to a legitimate account which are only listed as banks. I don't want to make that change because 1) the payments did come out of the checking account but the items listed are only components of the entire payment to Chase in those months, and 2) I don't want to mess up the accounting for those years from 2019 to the present. But I cannot get out of that screen. Quickbooks will not allow me to go back to any other screens until that is corrected so I cannot even write checks at this point. 

I previously used Sage accounting but when we switched to Quickbooks that accounting data was somehow converted into Quickbooks and a glitch from how accounting was done in Sage in 2019 on some credit card payments converted those payments as though the credit card company was a "bank" so when I tried to look at those particular entries the screen is advising me that they are not correct and I need to change the payments to a "Bank" in the list of Bank accounts. It will not let me leave the screen but I do not want to make that change at this time because the amounts were paid out of a bank but these are only some components of those payments and I don't think I can make changes to 2019 entries without it affecting the accounting from that point on until now. Obviously I am not an accountant or a cpa. I cannot get out of that screen so am not able to even write checks at this point.

Thanks for the detailed response, bkav21. I can route you to our support team who can securely check your company file and data.

Yes, I agree with Shelby31. It seems that an error occurred during the conversion of your data to QuickBooks. That said, you'll need to reach out to our Technical Support team, so they can securely check your Desktop company file and see what's causing the issue. They can also refer you to our QuickBooks Data Services team.

You can connect with our support team thru this website: QuickBooks Support. You'll have to select the Desktop version you're using and enter your concern in the What's your question? We'll find you the right help box. Then, you can select whether you want to start a Chat or get a Callback.

Furthermore, in case you'll be able to be routed by the QuickBooks Data Services team if you have further questions. You can refer to the email sent by the team about your Data Services case. There you're given a direct link to the Data Services chat team. We can check the status of or answer any questions about your Data Services case, and the availability time is Mon–Fri 6 AM - 6 PM PT. 

Also, I'll be adding this article: Identify suspicious activity, phishing scams, and potential fraud. Ensure you recognize official Intuit correspondence, emails, and websites.

Keep me posted if you need further assistance managing your data and bank transactions in QuickBooks Desktop. I'll be around. Keep safe always! 

I have used QuickBooks for years.  I am trying to write a check and when I try to enter the amount, the cursor jumps to the address field box.

Good morning, Pizzathon1.

Thanks for joining this thread. I want to make sure you're able to write your checks without any hiccups.

So I'm able to give you the best info, which version of QuickBooks are you currently using - Online or Desktop? 

In the meantime, here are articles regarding writing checks for each QuickBooks platform:

• Create and record checks in QuickBooks Online
• Create, modify, and print checks in QuickBooks Desktop

I'll keep an eye out for your response if you have any other questions. Take care!