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DawnD12
February 9, 2023
Question

Wrong Invoice PDF attached to Send Forms email

  • February 9, 2023
  • 1 reply
  • 2 views

This is the second time this has happened to me -- I use Transaction Pro Import to import invoices to Quickbooks Desktop Pro 2023.  I use Avalara to post the sales tax on the invoices.

 

Somehow the invoice pdfs that were attached to the emails in the send forms queue were not the correct invoices.  In other words, the subject line said invoice 123, however invoice pdf 456 from another customer was attached to that email.

 

Has anyone else seen this, and do you know what the cause is?

1 reply

G
Giovann_GModerator
Moderator
February 9, 2023

Hello, DawnD12.

 

It's strange that the invoice pdf attached when sending it is incorrect. Have you tried sending other invoices? Since there may be some problem during the importation process or an issue with your company file.

 

In the meantime, let's run the Verify and Rebuild data tools to ensure your file is clear of any possible data damage. I'll show you how.

 

To verify data:

 

  1. Open the company file.
  2. Click the File tab at the top menu.
  3. Select Utilities.
  4. Choose Verify Data.

For rebuild data:

 

  1. Open the company file.
  2. Click the File tab at the top menu.
  3. Select Utilities.
  4. Choose Rebuild Data.

 

For your reference, kindly click on the following link: Verify and Rebuild Data in QuickBooks Desktop.

 

You can also read our support articles if you have any additional questions in the future regarding QuickBooks: Help articles for QuickBooks Desktop.

 

Keep me posted if you have further questions concerning emailing transactions from QBDT. I'll be around willing to assist you.

D
DawnD12Author
February 9, 2023

I just sent an invoice that failed yesterday to myself, and it worked fine today.  I will run the verify and rebuild if necessary.

 

It is very embarrassing to my company that 76 invoices were sent to the wrong customers! If Quickbooks detects corrupt data, the function should be disabled until the data is repaired.

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