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Premier Coding Solutions
Level 2

You can't add QuickBooks Online Plus with your existing subscription

Hello,

 

I've been using Quickbooks Desktop for quite some time and closed out my books for 2023. Now I want to migrate to Quickbooks Online. I have made sure my Intuit account is setup, with all my info and a valid credit card on file, but I simply can't can't choose a product or subscription. I keep getting this error.

 

You can't add QuickBooks Online Simple Start to Premier Coding Solutions Inc. with your existing subscription.

 

What is the resolution to this? I want to use Quickbooks Online for 2024 and moving forward.

 

Thank you,

Andres

Solved
Best answer February 11, 2024

Best Answers
4Gal
Level 11

You can't add QuickBooks Online Plus with your existing subscription

Your version is ancient. You need to upgrade your version to QB Desktop 2021 or a newer version and convert your data to QB Online. You can use the trial version to upgrade your data gradually.

View solution in original post

9 Comments 9
Clark_B
QuickBooks Team

You can't add QuickBooks Online Plus with your existing subscription

I appreciate you for bringing this to our attention, Premier.

 

Let me help and provide information for you to add a plan and migrate to QuickBooks Online (QBO).

 

Firstly, ensure you're on the QBO website when purchasing a QBO plan or subscription and not from the Customer Account Manage Portal (CAMPs). You can use your existing Intuit account when registering, refer to this website to check for the Plans and Pricing: QBO Plans & Pricing.

 

However, if the issue still persists. I suggest contacting Sales to help you and further check what's causing this.

 

Additionally, I'm sharing these articles that can guide you through migrating from QuickBooks Desktop (QBDT) to QBO:

 

 

If you need further assistance migrating from QBDT to QBO. Don't hesitate to leave a comment below. It's our priority to help you in any way we can. 

4Gal
Level 11

You can't add QuickBooks Online Plus with your existing subscription

@Premier Coding Solutions 

Which QB Desktop year version do you have?

Premier Coding Solutions
Level 2

You can't add QuickBooks Online Plus with your existing subscription

Spoiler
 

 Premier Professional Services Edition 2008

Premier Coding Solutions
Level 2

You can't add QuickBooks Online Plus with your existing subscription

Thank you. I went to the pricing page and turned off the toggle for the 50% off for 30 days, but it still gave me the error. I'll just contact sales in the morning. Thanks.

4Gal
Level 11

You can't add QuickBooks Online Plus with your existing subscription

Your version is ancient. You need to upgrade your version to QB Desktop 2021 or a newer version and convert your data to QB Online. You can use the trial version to upgrade your data gradually.

Premier Coding Solutions
Level 2

You can't add QuickBooks Online Plus with your existing subscription

Accepting your answer as yours was the closest to actually get me going.

 

For the benefit of others who read this, here is what I did to get my old QuickBooks 2008 version converted.

 

  1. I had to call Sales to get them to create the Quickbooks Online account since I couldn't do it myself through the website.
  2. I found I was not able to simply import my .QBW quickbooks file using the steps in https://quickbooks.intuit.com/learn-support/en-us/help-article/import-export-data-files/move-quickbo...
  3. After a quick call to support, I learned I simply had to save a portable company file from my Quickbooks 2008 file and import THAT.
  4. Once I used the portable company for import, everything worked fine and I eventually got the email that the import was done.


It was very fast and easy with those steps and I was very surprised (and impressed!) that my Quickbooks 2008 file was imported so quickly and seamlessly.

 

xsc132
Level 1

You can't add QuickBooks Online Plus with your existing subscription

quickbook desktop pro plus 2024

 

MoiraskyeT
QuickBooks Team

You can't add QuickBooks Online Plus with your existing subscription

Thank you for joining the thread,xsc132.

 

Can you share more information about what happened with your QuickBooks Desktop (QBDT) Pro Plus 2024 account? Providing a detailed description and any specific scenarios you encountered would greatly help us understand your concerns more clearly.

 

I'm looking forward to your response. Have a good one.

Chrea
Level 8

You can't add QuickBooks Online Plus with your existing subscription

@xsc132 

Any specific concern?

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