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Let me provide details to help ensure that you receive your funds efficiently, dragonfly.
Payment holds are done to review the transaction processing and ensure there aren't any issues for all the parties involved. Please check the email associated with your Payments account, as we send notifications about any holds, along with detailed instructions on how to address them.
If additional documentation is required to conclude the review, we will notify you by email. Generally, this review process is completed within five business days for new accounts, during which time your merchant account is also being set up.
To check the status of your payment, please follow these instructions:
- Sign in to the Merchant Service Center.
- Click Activities & Reports and select Deposits.
- Select Show Advanced Options
- From the status dropdown choose All/Fund/Pending/Withheld
- Click Search.
If the review process takes longer than expected, I recommend contacting our QuickBooks Payments team for more detailed assistance.
If you have further questions about payment processes or anything related to QuickBooks, feel free to leave a comment below. We're here to help.
