I have a problem with ACH payment; even though I set up the ACH process. Also, I checked the receiving bank information and there's no problem. I share with you the screenshot attached. What's wrong here? Can you please help me?
Thank you for reaching out to us in the Community, @IpekGuralpEva.I'll assist you with your ACH payment issue. Can you provide us with a screenshot once again? This way, we can figure out and give specific details of what happened with your ACH payment.
Thanks for sharing the screenshot of the error you've encountered, IpekGuralpEva. I know it can be challenging when you can't successfully process the payment. I'm here to ensure this gets investigated.
Since you've already made sure your bank information is correct, I'd recommend contacting our Payments Support Team. They're equipped with tools to check the cause of the error. It'll also allow them to submit a ticket to our engineering team to alert them about the issue if necessary.
Here's how to contact our support:
To ensure that you'll be assisted on time, I'd suggest checking our support hours.
For more details about the rates when processing payment, please see this article: Get Paid by ACH Transfers or eCheck.
Additionally, I've included an article that'll help you check when QuickBooks deposits customer payments into your bank account. This ensures you're able to track them: Payments Deposit Speed.
I'm only a few clicks away if you need assistance in managing your sales transactions, IpekGuralpEva. It's always my pleasure to help you out again.