Allow me to provide details as to why you can't find an option to void the ACH payment in our QuickBooks Online (QBO), LeadWorks.
The Void option for an ACH payment is only available if you initiate the request before 3 PM on the same day. After this cutoff time, the system doesn't permit voiding ACH payments.
Since you don't see the Void option, you can manually record a refund for your customer to keep your records accurate. Here's how:
- Go to + New and choose Expense or Check.
- Select the customer from the Payee dropdown.
- Choose the bank account where you deposited the overpayment from the Payment account dropdown.
- On the first line of the Category column, select Accounts Receivable.
- Enter the refund amount in the Amount field. Then, fill out the remaining fields as needed.
- Hit Save and close.
Now, link the refund to the customer's credit.
- Still, go to the +New button.
- Choose Receive payment.
- Pick the same customer you used for the refund.
- Fill out the necessary fields.
- In the Outstanding Transaction section, check the box for the Expense or Check you made for the refund.
- Ensure the payment matches the open balance.
- Click Save and close.
For more detailed instructions, please refer to the article for additional insights: Record a refund based on various scenarios.
However, you can still contact our Payment Support Team for further guidance on voiding the ACH payment and recommendations for handling similar situations in the future: QuickBooks Online with Payments & Merchant Service Center.
Additionally, you can refer to these links for tips on voiding transactions in your QuickBooks Payments account and for frequently asked questions (FAQs):
I'm always around to help if you have questions about handling payment you received from your customers. Bye for now and take care.
