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Level 1

Adding merchant services QB Desktop

How do we add a new merchant services account to our QB Desktop?


We have been using QB Desktop for some time now and recently got QB Point of Sale.  We are setting the QB POS up on another computer, and noticed it had two merchant accounts.  I believe it was due to my husband talked to QB customer service and they were giving us better rate on the newer merchant account.  He then selected the newer merchant service account on the QB POS, but the QB desktop was using the older one.  He then decided to change it on our QB desktop.  It didn't show the newer merchant account, so he deactivated the older one thinking the new one would default.  It did not, and now our QB Desktop will not process payments.  It keeps throwing a message "Sorry for the inconvenience, but we're busy right now with maintenance to this service. Please try again later. "  We can't do anything now in regards to payments or merchant services.  We also tried calling support and it says due to Covid-19 no one is available to take our call or chat.


Does anyone have any suggestion?


Thanks in advance!

1 Comment 1

Adding merchant services QB Desktop

@tlehman Welcome to community!


Unfortunately, due to COVID-19 our support centers were severely impacted. I would advise you use QuickBooks chat support to get the right connection going on your desktop.


This link will take you to the QuickBooks support page, where you can select your service and the proper contact channel: Contact Support



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