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LynneBJG
Level 3

AP Vendors and Payments

Anyone else? When I process a payment for a vendor and when it pops up to print or email bill pay stub, when I choose email....the pay stub is correct, but then sometime in the next week (I process payments every Friday)- payment unapplied and left as a credit on the account.!!!    I am wondering if there is something I am doing wrong or is this really happening!   

3 Comments 3
LynneBJG
Level 3

AP Vendors and Payments

Actually last week it was not emailed it was printed- and this happened.  

Fiat Lux - ASIA
Level 15

AP Vendors and Payments

Try running Verify/Rebuild Data utility to isolate the problem. Did you encounter any error message?

JoesemM
Moderator

AP Vendors and Payments

I can provide you with some helpful steps to resolve the unexpected behavior you're experiencing when paying your vendor, LynneBJG.

 

As suggested by Fiat Lux - ASIA, you can use the Verify/Rebuild tool to troubleshoot any issues when making payments to your vendors. Running the rebuild and verify process on your data will detect and repair any damaged data in your company file. This process also helps refresh and update the data in your QuickBooks software. Before proceeding, it's essential to keep a secure backup of your data for future use.

 

Here's how:

 

To run Verify Data:

 

  1. Click the File tab at the top menu bar.
  2. Hover your cursor to Utilities.
  3. Select Verify Data.

 

Next, run the Rebuild Data option through these steps:

 

  1. Click the File tab at the top menu bar.
  2. Hover your cursor to Utilities.
  3. Select Verify Rebuild.

 

For detailed instructions, open this article: Verify and Rebuild your Data in QBDT.

 

I'll share this article that will guide you in paying bills in QBDT. It also contains steps on how to contact Bill Pay support if you need to contact them: Pay bills online from QuickBooks Desktop.

 

Additionally, I'll share these links that will guide you in recording your A/P transactions and how to run vendor reports in QBDT:

 

 

Keep in touch if you have additional questions about recording your bill payments or concerns about QuickBooks. I'd be delighted to respond to them. 

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