Apply Customer credits to new invoices. CM and Delayed CM, I must be missing a step

Sorry for the delay.  

After I read you initial reply, I went to the Client and verified the transactions.  I was able to find the issue this way.  The Delayed Credit was entered I used the Client name when it should have been the Client Project.

That's another question.  My client started using Projects the end of 2023 and before they signed up for Advanced.  (I manually moved the transactions to the Project).   The credit was before the client became a Project.   Most of the clients are not subaccounts but Projects.   When a "Company" has 2 or more projects, the invoices etc., show up under the Parent Company under "Clients".   In most cases the Client Name as the same as the Project (only the project shows up as "Client - project of".   This might be for a different section in the Community but why doesn't the transactions show up under both?

Thanks for getting back to the Community, @R K.

Regarding your concerns about applying customer credits to new invoices in QuickBooks Online (QBO), I'll be sharing some information.

For your first concern, I understand that you're facing an issue where the transactions are not showing up on the project account. This is because the transactions were added to the client's account instead of the respective project account. However, you can edit the credit transactions and assign them to the correct account for that project.

Secondly, please note that there are two existing accounts: the client's account and the client's project that you previously created. In order to move forward, you will need to edit the existing account and set up or create a new project account. Once the new account is created, you can transfer all the previously delayed credit to the new project account. Additionally, you also have the option to mark the old client account as inactive.

Also, when you make a customer inactive, they will be hidden from all lists and menus. However, their transactions will still be available on reports. Moreover, if you delete a parent customer, all sub-customers will also be deleted. Therefore, if a project is attached to the customer, you cannot make them inactive. To make the customer inactive, you first need to delete any projects attached to them.

If you decided to make the client inactive, follow these steps:

1. Go to Sales and select Customers.

2. Find and select the customer's name to open their profile.

3. Click on the dropdown ▼ next to Edit.

4. Choose Make inactive, and then confirm by selecting Yes, make inactive.

Note: If you ever come across a transaction for an inactive customer, their name will display as "Name (deleted)".

Moreover, I'm adding this article as your reference to learn how to set up and manage projects in QuickBooks Online: Create and manage projects in QuickBooks Online

I'll be here to provide more assistance if you need to in handling your credit memos and projects in QuickBooks Online. Have a pleasant day. Keep Safe!

Hello, R K.

We in the Community are happy that you were able to find my colleague's post helpful. We're more than happy to help you if you need more assistance.

Keep us posted if you have other questions or concerns. I’m here to help you out. Take care and have a great day!