Hello there, @mbell1. I've got your back, and I'll ensure you can get through this so you can proceed to pay bills in behalf of your clients in QuickBooks Online (QBO).
A possible reason for this prompt is your website's currently undergoing traffic generating the details you've processed. You can clear your browser's cache to get rid of temporary internet files that may cause your operations to slow down. This way, you can access QBO and Melio with a clean slate and pay the bills on behalf of your clients smoothly.
Let's try to access your company file using an incognito window to rule out the possibility of a webpage issue. To open an incognito window in any supported browsers, you can use the following shortcut keys:
- Chrome: Ctrl+Shift+N
- Firefox: Ctrl+Shift+P
- Safari: Command+Shift+N
Once you're in, try to perform what you're trying to accomplish earlier. If it works and you're able to pay the bills on behalf of your clients in QBO, you can proceed to clear your browser's cache. Refer to this article for the steps: Clear cache and cookies to fix issues when using QuickBooks Online.
You can also consider using other compatible browser if issue persist. Refer to this article to see the list of compatible browsers in QuickBooks Online: Other browsers.
Additionally, here's an article to help you review your payments in Online Bill pay: Payment details and history in Online Bill Pay.
@mbell1, It's been a pleasure to have you in the Community today. If there's anything else that you'd like me to help you with, know that you can always get back to me anytime. Take care, and have a good one!
