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DannyAckerman
Level 1

Bills not appearing in online bill pay

When I enter a bill and click Save, and then I separately go to Online Bill Pay (powered by Melio), the bill doesn't appear.  It will only appear if, when I'm in the bill, I click "Schedule Online Payment".

 

Is there a way to get the bill to appear in the online bill payment center without clicking schedule online payment?  I want to be able to enter multiple bills in a row, then pay them all at once in the online bill payment screen.

 

Thanks!

6 Comments 6
AileneA
Moderator

Bills not appearing in online bill pay

Hello, Danny. 

 

Thank you for reaching out to the Community. In QuickBooks Online, the "Schedule Online Payment" feature allows you to set up automatic payments for your bills. This feature enables you to schedule payments to be made on a specific date, either as a one-time payment or as a recurring payment. 

 

However, to get a bill to appear in the online bill payment center without scheduling an online payment, you can follow these steps: 

 

  1. Log in to your online bill payment center using your credentials.
  2. Look for an option or tab that says Manage Bills. This section typically allows you to view and manage your bills.
  3. Within the Manage Bills section, search for an option like Add Bill or Add Payee. Click on it.
  4. You may be prompted to provide information about the biller, such as the name of the company, account number, and billing address. Fill in the required details accurately.
  5. Once you have added the biller, navigate back to the main page or dashboard of the online bill payment center.
  6. Look for a section that displays your bills or payees. The bill you added should now appear in this list.
  7. You can click on the bill to view its details, such as the due amount, date, and other relevant information.

By following these steps, you should be able to see the bill in your online bill payment center without scheduling an online payment.  

 

I'm adding articles that contain resources to help answer common questions about the payment feature:  

 

 

In addition, see this article to help you ensure your data stays accurate inside the program: Run reports in QuickBooks Online.


You can reply below if you have further queries about QBO bill payment. We're always available anytime to assist you. Keep safe, and have a great day.

DannyAckerman
Level 1

Bills not appearing in online bill pay

I don't think this is applicable to what I'm trying to do.  First off, when I go to New...Pay bills, I'm taken to this URL: https://app.qbo.intuit.com/app/paybills.  I don't see an option for "Manage Bills."  Additionally, I don't want to add a bill using the online bill payment section, I want to enter a bill using the normal Quickbooks workflow (New....Bill), and then have that bill appear in the online bill payment screen.  When I'm finished entering a bill, I have two choices, Save or Schedule Online Payment.  If I choose Schedule Online Payment it takes me to the online bill payment section and I can choose how I want to pay that bill. If I cancel out of that screen, and go back to the main online bill payment screen (with the 3 tabs....Unpaid, Scheduled, Paid), the bill will show up in the "Unpaid" tab.  However, if, after entering the bill in Quickbooks, I simply select Save, it will NOT appear in the "Unpaid" tab until I go back to the bill and click "Schedule online payment."

DannyAckerman
Level 1

Bills not appearing in online bill pay

I don't think this is applicable to what I'm trying to do.  First off, when I go to New...Pay bills, I'm taken to this URL: https://app.qbo.intuit.com/app/paybills.  I don't see an option for "Manage Bills."  Additionally, I don't want to add a bill using the online bill payment section, I want to enter a bill using the normal Quickbooks workflow (New....Bill), and then have that bill appear in the online bill payment screen.  When I'm finished entering a bill, I have two choices, Save or Schedule Online Payment.  If I choose Schedule Online Payment it takes me to the online bill payment section and I can choose how I want to pay that bill. If I cancel out of that screen, and go back to the main online bill payment screen (with the 3 tabs....Unpaid, Scheduled, Paid), the bill will show up in the "Unpaid" tab.  However, if, after entering the bill in Quickbooks, I simply select Save, it will NOT appear in the "Unpaid" tab until I go back to the bill and click "Schedule online payment."

ChristineJoieR
QuickBooks Team

Bills not appearing in online bill pay

I got your point, @Danny. You want to Save multiple bills before Scheduling them for payment under Online Bill Pay. Let me provide additional information about this topic.

 

When using a third-party application, the interface or buttons may change depending on the design and functionality of that specific application. 

 

These changes can include differences in the placement, appearance, or functionality of buttons compared to the default interface of the operating system or the primary application you are using. Third-party applications may have their own custom designs, themes, or user experience guidelines that they follow, which can result in variations in the interface and buttons.

 

You'll want to turn off the third-party application, to use the QuickBooks Preferences and layouts. 

 

I'm also adding this article for more information about Online Bill Pay: Check which Bill Pay you are using in QuickBooks Online.

 

Fill me in if you have any further questions about entering payments in QBO. I'm always here to help. Take care always.

Fiat Lux - ASIA
Level 15

Bills not appearing in online bill pay

@DannyAckerman 

Another option, you can signup for a separate Melio account for free to integrate with QBO and manage your bills directly on the dashboard.

https://affiliates.meliopayments.com/quickbooks

 

Silverlan
Level 1

Bills not appearing in online bill pay

Hey, hope you figured this out but just in case it will help anyone else encountering the same issue:

 

Enter all the bills and click save as usual.

 

Next go to "pay bills." When the Pay Bills window opens, be sure to toggle OFF the "online payment mode." Now you should be able to see the bills you entered (that weren't showing up in the online bill pay screen.)

 

Select all the bills for which you want to schedule online payments. Go to the drop-down in the lower right corner that probably says "save" or "Save and Close" -- click the little arrow and select "schedule payments online."

 

This will then open up the online payments window again--but now your selected bills should be included/visible.

 

You can click a check-box to fold multiple bills into a single payment, or schedule payments individually.

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