Payments in QuickBooks Online are withheld as a precaution to ensure transaction integrity and protect all parties, Christian. I'll guide you through the necessary steps to receive your funds at the earliest possible.
Larger payments are subject to additional verification to ensure their legitimacy and compliance with our security protocols. This extra step helps prevent potential issues and ensures all transactions are secure.
Our Payments team thoroughly reviews each transaction to safeguard against fraud and other security risks within two business days. This review process is crucial for maintaining the integrity of our payment system.
If there's an issue with the payments, our Payments team will promptly notify you via email. This notification will sent to the email address you provided as your contact email when you signed up for QuickBooks Payments. Please check your email settings if you don't see any messages from us.
While we review the payment transaction, kindly take note of the following:
- Follow the steps in the email as soon as you can.
- Provide additional documents as required.
- Check the Resolution Center and ensure you have answered all inquiries from our team and provided the necessary documents.
You can also verify the status of your funds anytime by utilizing our QuickBooks Digital Assistant.
For improved financial management and customer communication, consider these resources for personalizing invoices and sending customer statements. They'll help you craft tailored invoices that reflect your brand and keep clients informed:
We're honored to be your trusted QuickBooks support partners, always ready to help you navigate and address any concerns that come your way. You're welcome to revisit this thread for any assistance with your funds. It's our pleasure to continue supporting your business and helping you achieve your goals.
