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Level 1

Can't enter a memo when paying a bill, and the bill form doesn't have a memo line

Using QB Desktop Mac 2019. When I enter a Bill, there's no Memo line on the form. Also, more importantly, when I Pay that Bill, there's nowhere to enter a memo. So I have to pay the bill and then re-open it in the register and add the memo. What's going on?

 

Also, after paying a bill, how do I see the checks that are linked to the bills and vice-versa?

Solved
Best answer 12-02-2019

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QuickBooks Team

Can't enter a memo when paying a bill, and the bill form doesn't have a memo line

Hello there, Cabbage1,

 

Thanks for the screenshot and I appreciate you for following the steps provided by my colleague in this thread.

 

I can see the Memo field is below in line with the Cancel and Save button in your screenshot. Please see the attached image for your guidance.
memofield.PNG

 

If you're unable to click it, I suggest contacting our QuickBooks Desktop Technical Team. This way, they'll be able to investigate why you're unable to enter a memo when creating a bill.

 

Here's how to get in touch with them:

  1. Go to Help, then select QuickBooks Desktop Help.
  2. Select Contact Us.
  3. Give a brief description of your issue, then click Continue.
  4. Select which option is best for you. 

Please keep me posted by updating this post on how this goes. I'm always around whenever you need additional information.

View solution in original post

3 Comments
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QuickBooks Team

Can't enter a memo when paying a bill, and the bill form doesn't have a memo line

Thanks for visiting the Community, @Cabbage1

 

It seems that you're experiencing data issues within your company file. This could be the reason you're unable to see the Memo column when creating a bill and paying it. 

 

To help fix this, let's run the Verify Data and Rebuild Data utilities. The first utility identifies any errors and the second one fixes them. This ensures your company file is error-free and transactions are intact.

 

To run the Verify Data utility: 

  1. Go to File at the top menu.
  2. Select Utilities.
  3. Click Verify Data.
  4. Let the tool check your file for data issues. 

 

To run the Rebuild Data utility: 

  1. Go to File at the top menu.
  2. Select Utilities.
  3. Click Rebuild Data.

 

For detailed steps, go through this article: Resolve Data Damage With Your Company File

 

Once done, you can run the Check Detail report. Then, filter the transaction types so you can see all the checks that are linked to the bills and vice-versa. 

 

You can also memorize the report so you can save its current customization settings. This is helpful for you in case you want to view this report in the future. 

 

I'll be right here to help if you need anything else. Have a good day, @Cabbage1

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Level 1

Can't enter a memo when paying a bill, and the bill form doesn't have a memo line

Hi RaymondJayO,

 

Thanks for your reply. I tried the steps you suggested. Verified and Rebuilt the Data.

Still no Memo line in the Bills. Here's a screenshot. Am I missing something?Screen Shot 2019-12-02 at 11.32.06 AM.png

Highlighted
QuickBooks Team

Can't enter a memo when paying a bill, and the bill form doesn't have a memo line

Hello there, Cabbage1,

 

Thanks for the screenshot and I appreciate you for following the steps provided by my colleague in this thread.

 

I can see the Memo field is below in line with the Cancel and Save button in your screenshot. Please see the attached image for your guidance.
memofield.PNG

 

If you're unable to click it, I suggest contacting our QuickBooks Desktop Technical Team. This way, they'll be able to investigate why you're unable to enter a memo when creating a bill.

 

Here's how to get in touch with them:

  1. Go to Help, then select QuickBooks Desktop Help.
  2. Select Contact Us.
  3. Give a brief description of your issue, then click Continue.
  4. Select which option is best for you. 

Please keep me posted by updating this post on how this goes. I'm always around whenever you need additional information.

View solution in original post

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