Can't get my account to link to accept online payments

Hi there, PFP20186. I'll help you troubleshoot the problem and change these settings if you need to.

You may need to change your internet settings so QuickBooks Payments can connect to our services online.  Let's begin by clearing the cookies and cache in Internet Explorer. Please follow the steps below:

1. Launch Internet Explorer.
2. Click on the Tools ⚙ icon, or press the Alt key to reveal the menu bar and then select Tools.
3. Choose Internet Options from the menu.
4. Navigate to the General tab and click on Delete under Browsing History.
5. Select Temporary Internet files and website files, Cookies and website data, History, and Passwords, then click Delete. 
6. Afterward, close the Internet Options window and Internet Explorer before attempting to access QuickBooks Payments once more.

Move on to solution 2 in this article if clearing the cache and cookies in Internet Explorer doesn’t fix the problems:  Fix Internet connection problems in QuickBooks Payments.

If the issue persists after your troubleshooting efforts, I recommend reaching out to our Payments support. They have the necessary tools to initiate a screen-sharing session to investigate your account further.

You can also handle chargebacks and retrieval requests for QuickBooks Payments.

I'll get back promptly if you need further assistance handling your QuickBooks Payments. Take care.

Thank you - so I use Edge, not Explorer - would that affect your directions/advice?

I used Microsoft Edge - would you still recommend solution 1?  Thank you.

Hello there, @PFP20186.

Let me chime in and provide help so you can link your account to accept online payments and have access to QuickBooks Payments.

QuickBooks Payments uses Internet Explorer behind the scenes to connect services online. To troubleshoot the problem and change the settings so you can connect to our services online, you'll have first turn on Internet Explorer mode, and use the following steps. 

1. In the address bar for Microsoft Edge, type edge://settings/defaultbrowser and then click Enter.
2. Slide the Allow sites to be reloaded in Internet Explorer toggle to ON.
3.  Restart Microsoft Edge.

If you don’t see Internet Explorer on your computer, here’s how to open it through Edge:

1. Open Microsoft Edge.
2. Select the button with three dots (...) at the top right of the browser window.
3. Select Open with Internet Explorer.
4. Follow the steps above given by my colleague @SirielJeaB to clear the cookies and cache.

If clearing the cache and cookies in Internet Explorer doesn't resolve the issue, proceed to solution 2. For further guidance, refer to this article: Fix Internet Connection Problems in QuickBooks Payments.

If the issue persists after doing some troubleshooting steps, I suggest contacting our payment support to further check what's causing this by accessing your account in a secure environment and determining possible solutions to your concern.

I'll also add this article to guide you handle chargebacks and what to do if you get one: Handle chargebacks and retrieval requests.

Please keep me posted on how the troubleshooting steps go. I want to make sure you're all set. In case you still need my assistance, don't hesitate to post again. I'd be glad to help you more, @PFP20186.