I need to verify further details regarding your concern to help you precisely, Carlos.
To confirm, did you encounter a specific error code while attempting to deposit your checks through the mobile check deposit feature? If so, could you please share its exact message? This information will help us better understand your situation and provide you with the most effective assistance.
In the meantime, I recommend clearing the QuickBooks Online (QBO) app's storage. Doing so eliminates outdated app components that interrupt the system's performance.
For iPhone devices:
- Go to your device's Settings.
- Choose General and select iPhone Storage.
- Locate and pick the QBO app from the list.
- Tap Offload App. This option hides the app and refreshes its data while retaining essential utilities.
- Unhide the app by reinstalling it from the App Store.
Android devices:
- Open your device's Settings.
- Choose Applications or App Manager (depending on the device).
- Locate and select the QBO app from the list.
- Tap on Storage, then Clear Data.
If you get the same result, I suggest updating the app to its latest release from the Google Play Store or the App Store. You can also consider uninstalling and reinstalling it if the problem persists.
I would also like to inform you that there are requirements for depositing a check using the mobile check deposit feature. Kindly visit this link for more details. Find out more about mobile check deposit.
You may also review this article, which can help you utilize the QuickBooks Checking according to your needs: Checking FAQ.
When you're ready to provide more details about your concern, please click the Reply button.
