Change phone # on merchant account

Hello Chris,

I appreciate you taking the time to post here in the Community space. I'm here to help you get the support you need with updating the phone number.

I know how urgent your concern is with updating your client's account information. I want to be the one reviewing your issue, but I can't do it in this space.

Since you've already sent in documentation, I recommend contacting our Payments Support Team. They'll check your account in a secure environment and review the document. 

Here's how:

1. Go to: Contact Payments or Point of Sale Support.
2. Select the Chat with us option under QuickBooks Payments.
3. Enter the necessary information.
4. Hit Start a chat.

We have a complete guide for changing your addresses, bank account, and other business info for QuickBooks Payments to keep your account up-to-date. For the detailed steps, check out this link: Update business and account info for QuickBooks Payments.

Keep us up to date in this space if you need additional assistance updating the information on your account. We're available 24/7 to lend a hand. Keep safe always.

Thank you for the information, this has been going on for months. I have called multiple times, I have used chat multiple times, and nothing is being done. I really want a phone number of someone besides the merchant services department that can resolve this issue, because I am getting nowhere contacting them.

not to mention... you constantly email and call with codes to access my account, but you cannot change a bank account number by emailing a code to me? I just really do not understand.

I can imagine how important it is for you to have this matter resolved as soon as possible, Chris.

The inconvenience you've experienced with changing the phone number on your client's merchant account isn't easy and it's disheartening to hear that you've been dealing with this issue for months and have made multiple attempts to resolve it through phone calls and chats without any success. No worries, I'm here to make it up to you by making sure that you'll be able to contact the right support for this matter.

The article provided by my colleague above that contains the steps in contacting Merchant Support has a phone number included for customers who need immediate action and support like you. I'll be providing this again for your convenience: Contact Payments or Point of Sale Support.  You just have to scroll down and the phone number is provided at the last part of each section. 

With regard to the calls and emails you've received with codes to access your account, please know that Intuit will only initiate contact if you requested a call back from our Support about an issue in QuickBooks. Here in Intuit, we know that it's vital that you keep your personal information secure and we make sure to keep your data safe. You can report any suspicious calls or emails through this website: Report fraudulent calls or emails received from parties claiming to be affiliated with Intuit.

Moreover, I've also included an article that will assist you in effectively managing your QuickBooks Payments account within the Merchant Service Center. This comprehensive guide will equip you with the necessary knowledge and tools to efficiently handle various aspects of your account, including managing your account information and transactions: Access and manage your QuickBooks Payments account. 

If there's anything else I can assist you with or if you have any further questions about managing your account information, please don't hesitate to let me know by leaving a comment below. I'm always happy to help. Stay safe.

So, last week both by phone and chat, I was assured that the issue had been escalated to the support department. I have sent in documentation twice. Yesterday, I contacted support and was told that everything would have to be re-submitted as the case needs to be reopened. Yet another hour wasted with no resolve. I cannot even close the merchant account, believe me if I could, I would. I have been associated with Intuit for some 20 years and I am just appalled at how this whole Merchant Services situation has been handled. I asked for a phone number to a supervisor and was told that the supervisor would do the same as the support person was doing. If you cannot fix the issue of changing the phone number on the account, don't bother replying to this. Don't send me a survey asking "how likely am I to recommend QuickBooks." Please don't waste my time any longer.

Solo deseo cambiar mi número telefónico para poder entrar a mi cuenta 

I understand how important it is to change your phone number so you can access your account, Karen. Let me route you to the best support to help you update your information.

For security reasons,     I am unable to gather sensitive information on a public platform like here in the Community. Since updating your phone number requires to pull up your account.

You can follow the steps provided by my colleague @AlcaeusF on how to reach them. 

In addition, I've provided this link if you need to give users access to QuickBooks Payments so they can process payments: Add users to QuickBooks Payments.

If you need anything else other than this, let us know. We're always available to help you.

Good luck to you, my problem is still not fixed.

& funny how Intuit can send a 6 digit code to my email for verification, but the only way that Merchant Services can verify is by a phone number that doesn't work.