Jobs4U here. I setup a vendor in the BillPay function. Unfortunately I was given an incorrect bank account routing number by the vendor. I need to change the bank routing number associated with this vendor in the BillPay function but cannot figure out how to do so. Tried to figure out how to delete vendor out of quickbooks and start all over but can't figure that out either. Once vendor bank account information in the BillPay system how do I get in there and change the routing number?
I followed the instructions below and I do not have an option to update account information for the failed payment. The only option I have is to void the payment but I need to update the routing information and have the payment re-transmitted.
Thanks for your response. I appreciate you following the steps provided by my colleague, @JanyRoseB.
Since the only option you have is to void a BillPay payment, I'd suggest reaching out to our Merchant Services Team. From there, one of our specialists will take care of this since they have the necessary tools to securely access your account. They can also help update your vendor's routing number and provide options on how to re-transmit your payments.