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Level 1

changing merchant center phone number

I'm having an issue changing our Merchant Account phone number. The phone number associated with our account isn't in use so I cannot change the phone number because they need text / voice confirmation using the old number. Can anayone provide an alternative since the pop up doesn't give the option to email for the security code? Thanks in advance, Sue
QuickBooks Team

changing merchant center phone number

Let me help you with this, @SueMcA.

If you're unable to access your previous phone number that is associated with your account, it'd be best to reach out to our customer support. This way, they can update your phone number to make sure you're account's information is updated.


You can click this link to reach out to them: Contact QuickBooks Online with Payments & Merchant Service Center.


In case you have questions about the security of your Merchant Services account, you can check out this article: Access your Merchant Services account FAQs.


Don't hesitate to tag my name in the comment section below if you have other concerns or questions. I'm always ready to help.

Level 1

changing merchant center phone number

When I follow your steps it does not have a lets talk button to click.  

QuickBooks Team

changing merchant center phone number

Hey there, @Npiomaha1


Thanks for following the thread. I'm happy to help you get in touch with our customer service team. 


Please know you can post here in the Community any time you need help. We're here for you, and it's our goal to get you back to business every step of the way. 


However, if you prefer speaking to an agent over the phone or through chat I've included the steps below. 


1. Sign in to QuickBooks Online. 

2. Click on Help (?).



3. Hit Contact Us



4. Choose the way you wish to connect with support (Callback, Chat, Etc.).




That's all there is to it. Please let me know if you have any questions or concerns. Remember, you can reach out to the Community at any time. Take care and enjoy the rest of your week! 


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