Hello there, @Neil.
I understand the importance of saving the check no. or reference no. for ACH payments. This way, you'll be able to track payments efficiently.
Experiencing odd behavior such as being unable to sync the numbers could be data-related. To fix this, let’s verify and rebuild your data. This process scans your company files for errors or data damage.
Here’s how:
- Navigate to File, then Utilities. Select Verify Data.
- Click File again, then Utilities, then Rebuild Data.
- Press OK when you get the message Rebuild has completed.
For other damage troubleshooting steps for Windows, feel free to check out this article: Verify and Rebuild Data in QuickBooks Desktop.
If you get the same result after running those troubleshooting steps, I suggest using QuickBooks File Doctor. To begin, download and install the most recent version of QuickBooks Tool Hub. After that, let’s install the program by opening the downloaded file (QuickBooksToolHub.exe), then follow these steps:
- Select the Company File Issues tab from the tool hub.
- Click Quick Fix my File from the drop-down menu.
- Tap OK to launch QuickBooks.
If you're still having issues after troubleshooting them, you can contact our Support Team. They can pull up your account and investigate this further. Please take note of our support hours from this page so we can address your concerns on time: Contact QuickBooks Desktop support.
If you need to switch the bank account where the payments go, refer to this article: Change the deposit bank account for QuickBooks Payments.
You can also read through this guide to check when QuickBooks deposits customer payments into your bank account: Find out when QuickBooks Payments deposits customer payments.
Stay in touch if you have other questions about checks in QuickBooks. I'll be more than happy to assist you again. Keep safe.
