Checks Not Automatically Jumping to Next check number

kjjarv · ‎May 13, 2026

I manually enter checks written into our Quickbooks Online. We don't use the Bill screen or Bill Payments. We enter everything as checks. Suddenly, when I click Save + New, Quickbooks is no longer going to the next check number. It is showing me the same check number that I just entered. I have tried everything - clearing Cache, switching browsers, using incognito screen, turning on and off Custom Transaction Numbers in settings. I have tried EVERYTHING and I do not understand why this is happening. Is anyone else having this issue? We do not print checks, we do not use Quickbooks Payroll, none of that. I simply enter the checks that are written. This is a new issue we have last week. I chatted into Support two days ago and the support woman also couldn't help me. She was just as stumped. Any ideas out there?

JPNE-IBR

@kjjarv

Oddly enough, this only happens to checks. The invoice number field on invoices seem to work fine. It jumps to the next sequence. Perhaps there's an ongoing issue with the Check no. field, so I would follow-up with support on that.

I managed to work this around by refreshing the Check page entirely after clicking Save and new, or just exiting out of the page, then going back to the Check creation page. It should show the next sequence. A bit frustrating on my part.

JPNE

JPNE-IBR

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Checks Not Automatically Jumping to Next check number

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