Contact Name

Contacted Merchant Services requesting guidelines for accepting a large...7 figures...American Express payment from a customer. Was told funds would be held for 5 business days. Customer attempted to make 1/3 payment. Intuit stated there was a "transaction limit". Spoke with Merchant Services and was "guaranteed" that the monies would be held for 5 business days. Customer made 5 separate transactions under the "transaction limit". 1 day later, merchant services requested additional documents from Company. Company provided all documents promptly. Another 3 days. Now we are 5 full business days after American Express monies received. Merchant Services is NOW holding the funds for ANOTHER 4 TO 6 DAYS! No one...and I mean...NO ONE will help. Individual we spoke with for over 45 minutes said that the department who makes the determination is a "non customer" department. My client is about to lose a $1.2 million deal because of the lack of transparency from Intuit Merchant Services. ANY HELP?  Anyone know of a contact who can help? Customer has been vetted. Account has been vetted. PLEASE...GUIDANCE.